Professional crematory and funeral home software that adapts to support your business processes and eliminates errors using ‘EDO’ (Enter Data Once) technology.
Advantages of café™
HMIS' café was designed with insight from over 200 funeral directors and is the most comprehensive, yet easy to use solution for crematory and funeral home businesses. Offering ease of use, scalability and much more, café improves customer satisfaction and enhances a facility’s ability to be competitive, which ultimately increases profitability.
Perhaps one of the most significant advantages to using café is the element of ASP hosting. Your low monthly subscription fee includes:
- Server hardware at secured facility
- Periodic software upgrades
- Managed scheduled backups
- Disaster recovery
In the death care business, accurate, holistic information is paramount. HMIS prides itself in providing data integrity throughout the application. café’s promise to deliver complete data at each request solidifies the product’s ability to enhance customer relationships and profitability. Name management, sales lead generation and other critical tasks have never been so well managed and reliable under the use of any combination of competitor products—and it is all within one software system.
café™ offers
Real-time management and portability — at any point in time, you or your employee can pull comprehensive, real-time data. Arrangements can be made instantly via computer at any location (including families’ homes) with no need to access materials back at the office.
Professional material output — all printed materials, such as contracts, invoices and other legal documents, are created with a polished, professional look. café, with it’s package concept, promotes consistent product offerings and pricing structures inline with your business process.
Comprehensive database marketing opportunities — with ability to cross-reference names and information, café provides many opportunities to pull database information together to enhance marketing efforts thanks to integrated sales leads and historical or trend-specific data.
Consolidated and shared information — an ideal choice for a stand alone or combined cemetery, crematory and funeral home business with a single centralized database, café is reinforced by full back office accounting functionality. café works seamlessly with HMIS’s Advantage solution providing integration to popular accounting systems.
Revenue monitors and financial reporting — by offering better internal control for audit, trust management, fraud detection, trend identifiers and profitability margins, café facilitates identifying profitability and cost reduction opportunities.
Benefits of café™
Armed with a laptop or desktop computer, IE7 web browser and café, you can conduct your business anywhere, anytime, in many ways. Regardless of your organization’s size or structure, café is an all-in-one solution with no need for expensive or multiple software package purchases.
café was designed to enhance your ability to address customer needs, deliver with professionalism and improve profitability through exploration of new revenue streams—all while making your employees more productive, thanks to one easy to use application.
- A single name to all system functions via name roles
- Name history
- Correspondence history
- Mailing list capabilities
- Send no mail/deceased indicators
Extraordinary customer service — by delivering highly personalized, professionally designed packages and service, your customers are actually reaping the benefit of a more organized front and back office operation.
Value over price — café helps you highlight value over price to your customer. Death care packages are now more popular than ever and customers will shop around. The more organized your front and back office operations are, the more opportunity you will find to up-sell customers thanks to the value clearly articulated in your presentation of supporting services.
Reach potential new customers — accurate customer history data increases your ability to break ground with family members who have been previously associated with your business. Whether it is the arranging member or another relative of the deceased who is captured in your system, integrated sales leads facilitates future sales.
Manage key indicators — café helps you identify trends and areas of increased/decreased revenues so you can manage your business more effectively.
Enhanced risk management — real-time business reports are easily prepared using café and provide up to the minute financial data. Additionally, café’s user-controlled security system permits key personnel to determine who can view/edit pricing or other key information structures.
Staff retention and productivity — any number of employees with the need to access database information will have the ability to use café Ease of use and the added functionality offered by the product can improve productivity and enhance sales, in turn retaining valuable employees.
café™ strategic partner collaborations:
Directors’ Choice
www.dchoice.com
Directors’ Choice helps provide a web solution for the collection, sharing and management of the most critical information—the first call. Funeral directors even receive an audio file of the phone conversation.
Adstate
www.adstate.net
Adstate helps streamline the process of producing, distributing and booking death notices in the print and digital media. Our partnership ensures accuracy and fewer errors, saves time and money.